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Water Authority of Jordan > strategic objictives

 Strategic Objectives


Operations :- Improve water and wastewater systems through further development of the water and wastewater treatment and networks, optimizing the use of energy, reducing nonrevenue water, and continuing to produce water of the highest quality.

Financial :- Achieve a balance between revenues and expenditures through increased organizational efficiency and increase funding resources for future capital expenditures through a combination of cost-based tariffs and improved utilization of donor grants to the sector.

Institutional :- Develop, improve and sustain the institutional capabilities of WAJ through investments in improved human resources including streamlining the organization, preparing job descriptions and progression, a commitment to management and staff training, and development of standard operating procedures.

Customers :- Improve water and wastewater customer service and satisfaction to retail customers through a commitment to improved billing practices, faster and more effective response to customer complaints, and to bulk customers by providing financial support to asset improvements and expansion; while educating WAJ’s customers at both fronts.