Submitting a Complaint of Water Consumption

Required Documents:

Water bill

Fees:
JD 6 – complaint fees

Venue of Service Delivery:

Offices of departments and directorates at governorates and LEMA offices in the Capital.

Required average time:

(from one week to 3 weeks)- claims are submitted to the competent director within one year as from the date of issuing the claim.

Procdures:

1.        The Subscriber reports to the Department and submits the complaint pertinent to the relevant cycle.

2.        Fill in the complaint form by the competent employee at the Subscription Application Division.

3.        Pay all due amounts in relation of the past period of the cycle being the subject matter of the claim.

4.        Pay an amount equaling the average fees of the cycles preceding the claimed cycle.

5.        Pay the required fees; i.e. JD 6 as an insurance and in case the complaint proves to be true, this amount will be deducted from the water price.

6.         Refer the complaint form to the Complaint Inspector.

7.        The Inspector inspects the venue of the subscription and fills in the approved form.

8.        Duly implement the meter test.

9.        Refer the complaint form after filling it in.

10.    The Complaint Committee studies the complaint and concludes the relevant decision.

Note: the Complaint shall be rejected if the consumption being objected to has been found out that the consumption being objected to doesn’t exceed precedent averages in more than 25%.